The Engagement Gap

Healthcare Consumer Engagement in 2017

A national study on the state of consumer engagement
conducted by ORC International
and commissioned by Change Healthcare

What you will learn in The Engagement Gap

Investment in consumer engagement is a top priority for payers and providers, and value-based care is the main driver. But most consumers say their healthcare experience hasn’t improved or has even gotten worse.

These are just some of the insights you’ll learn in The Engagement Gap: Healthcare Consumer Engagement in 2017. The study, which surveyed 251 providers, 89 payers, and 771 consumers across America, sheds light on why and how payers and providers are focusing on consumer engagement, where they’re investing, the differences in their priorities, and consumer perceptions of how well they’re doing.

It’s designed to help readers understand how the industry is responding to the consumerization of healthcare, which engagement strategies are working or not, what consumers are using and what they want, how stakeholders are collaborating, and more.

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